Shipping
We know you are very excited to receive your beautiful items to fill your space, so we aim to dispatch all orders within 1-2 business days (excluding Public Holidays).
All of our items are shipped via Australia Post Standard, Express & International Service. Please use the below Australia Post shipping time frames as a guideline:
Domestic Shipping
Australia:
- Standard Shipping: $15.00 AUD (approx. 3-6 business days)
- Express Shipping: $20.00 AUD (approx. 1-3 business days)
International Shipping
New Zealand:
- Standard Shipping: $60.00 AUD (approx. 5-8 business days)
- Express Shipping: $80.00 AUD (approx. 2-5 business days)
UK, USA & Canada:
- Standard Shipping: $80.00 AUD (approx. 6-9 business days)
- Express Shipping: $100.00 AUD (approx. 3-6 business days)
Other International Destinations:
- Standard Shipping: $100.00 AUD (approx. 10-25 business days)
Please note, all shipping costs stated above are converted into local currency at the time of checkout.
We ship to the below countries:
Africa: Algeria, Angola, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Congo (Republic), Côte D'Ivoire, Egypt, Ethipoia, Gabon, Gambia, Ghana, Guinea, Kenya, Liberia, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania, Togo, Uganda, Zambia & Zimbabwe. Asia: Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan & Vietnam. Central America: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St Martin (French Part), St Kitts & Nevis, St Pierre & Miquelon, St Vincent & Grenadines, Trinidad & Turks & Caicos Islands. Europe: Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Guadeloupe, Hungary, Iceland, Ireland, Italy, Liechtenstein, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine & Vatican City. North America: Mexico. Oceania: Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tuvalu, Vanuatu, Wallis & Futuna. South America: Argentina, Brazil, Chile, Colombia, Falkland Islands, French Guiana, Guyana, Peru, Uruguay.
Please note, we do not offer express shipping for the above countries.
We cannot ensure a guaranteed delivery time for all orders once they have been shipped by us. Please understand that any shipping delays caused by Australia Post/International Australia Post after the item has been dispatched are beyond our control. We will provide tracking information for all orders, however it is important to remember that any responsibility rests solely with the customer.
International Shipping - Duties & Taxes:
Duties & taxes for all international orders are not covered by Lot 314. Please check your local tax rates, as these can be high and payment will be required prior to delivery of your order.
Lot 314 will not be responsible or offer refunds for any refused shipments due to additional duties & tax charges. If a fee is not paid, your order will be returned to us at the customer’s expense. Any custom charges paid to receive your order are not refundable upon return.
Stolen, Damaged or Lost Parcels:
We are unable to offer reimbursement for postage should your parcel become delayed, returned to sender, damaged in transit or lost. It is the customer's responsibility to determine a safe and secure delivery location.
Fragile Items:
We take the utmost care in packaging your orders to ensure you receive them as you should. However, if you have received a faulty item, please kindly send us a message at studio@lot314.com.
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